Shipping policy

Shipping

It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses. If it’s a Return to Sender and our customer want us to resend the order, we charge $17 for the use of our postage if you are an Australian based customer.

Any shipping discrepencies must be addressed within 14 days from date of purchase. We use AusPost Express shipping with Safe Drop. If you don’t want to use Auspost Express Post with Safe Drop, please contact us and we will arrange an alternate postage method.

Please allow up to 3 working days for delivery and additional time for remote areas or during peak periods. This time is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our warehouse and are not our responsibility. We only have an express postage option. We don’t charge the actual price of express shipping, it changes from suburb to suburb, but on average we give a discount of 30% off express shipping. Read more about shipping here.